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 Alas, I was going to write this great pithy entry about how people don't know how to "lose" with grace any more, but it will have to wait.  I have a nauseous headache, and I am trying very hard not to throw up (and waste my meds), so I don't really have room for inspiration.

Rest assured, the post had nothing to do with what I saw this weekend - everything was great (sorry, pinkleader, I was a slacker and didn't get pictures), but the result of a fun conversation I had with isenglass, as I was distracting her from judging.  I was delighted about the level of workmanship I saw and the awards given out, so congratulations to everyone - you rocked.

I spent last night fighting off zombies in my dreams - I kept getting trapped in weird places, and nowhere was safe.  I woke up with the killer headache.

I am trying for the third time to see a new doctor on Tuesday - the first time, they sent me to the wrong hospital, the second time they gave me the wrong date (and I'm a bit pissed off about that, since they didn't call me at any time even after I missed my appointment, so instead of simply being able to reschedule, I went up to Baltimore completely clueless that the appointment I thought was on Thursday had actually been on Tuesday, thereby wasting time and money that could have been saved if they'd bothered to actually, y'know, CALL ME THE FUCK UP AT ANY TIME).  I'm not entirely sure at this point that I want this doctor if her office staff is this unhelpful (and completely unapologetic about it), but I may as well actually meet her.

...Assuming something doesn't go wrong with this appointment; I wouldn't be surprised to come in and find out she didn't come in, but no-one bothered to call.  Oh, hell, it's only a half-hour drive into the city, $4 in parking fees, and two hours of sick leave I could have saved each time, right?  

I don't like the idea of a doctor's office that won't do reminder calls or follow-up calls; it seems like another step downwards on the declining levels of patient care I've witnessed over the years even as my insurance and out-of-pocket costs steadily climb.  Unfortunately, I'm limited as to the number of pain management therapists in this area, and they know it, so the indifference is something I'm supposed to put up with, I guess.

Still, I really hate it when the office staff act like they really couldn't care less whether you live or die; it's a service job just like any other, and the barest amount of response instead of a slack-jawed stare would be nice.

Okay, now I've managed to make myself nauseated and angry, so I'm going to stop.  Hopefully tomorrow will be more manageable.



( 19 brains — Leave a chunk of brain! )
Mar. 3rd, 2008 02:27 pm (UTC)
That is one of my pet peeves. And I most certainly DO vote with my wallet. In most cases (doctors and microsoft being the biggest probable exceptions), I have a choice of where I want to go for a service. The only real difference between my choices is the level of the customer service. If I am treated poorly, I never return.

And I don't understand the attitudes these days which are given to customers. Excuse me, but you are NOT doing me a favor by ringing up my purchase so get the EFF off of your cellphone... and don't suck your teeth at me because I am standing at your counter. Do the job you get paid for. And do it with a smile.
Mar. 3rd, 2008 02:30 pm (UTC)
Forgot to mention...

The sad thing is that the doctor probably has no idea of the level of customer service his/her staff is providing.
(Deleted comment)
Mar. 3rd, 2008 02:58 pm (UTC)
Thanks. :) I am feeling like the service gets worse and worse, and the costs get higher and higher, so what am I gettigng for my money? Every other doctor's office I've been to gives me a phone notification the day before, and certainly, I'd get a call if I didn't show up, so that really upset me, because I could have been saved an annoying (and painful, since that day was bad) trip.

Your mother may have the same picture, but unless she took my icon, she won't have the "winter" text - I made that one myself. :) It's probably just the pic though - it's fairly famous (and very cool).

Mar. 3rd, 2008 05:08 pm (UTC)
I raise an eyebrow every time you use that icon... *grin*
Mar. 3rd, 2008 03:30 pm (UTC)
I was about to have major surgery and weent in for my penultimate appointment. I waited way past my time and was then told to get nekkid and put in a room. Where I sat for two hours. Everytime the helper stuck her head in she said the doc would be no more than 5 minutes. I eventually got dressed and left. The doc called and yelled at me for leaving. Sorry? My appt was at 2, I left at 5. She said she was going on vaca next week and had to squeeze all next week's appts in. Sorry, plan ahead better, and "squeeze in" does NOT equal screw the people with actual appts.
*zen tea and hot buttery crumpets*
Mar. 3rd, 2008 05:49 pm (UTC)
You would have loved my old doctor when I lived in the Atlanta area. He was amazing and I miss him greatly. When you made an appointment with him... you would wait no longer than 5 minutes before he came into the room. He took his appts seriously. However, if you were late, you had to reschedule. Where he grew up (PR or Cuba, I forget), they didn't have doctor's appointments. If you were sick, you went to the clinic and waited. And if they didn't have time to see you, you came back the next day. He vowed that his patients would always be seen on time.

If anyone lives in the Fayetteville GA area and is interested, his name is Dr. Jose Rossello.
Mar. 3rd, 2008 03:33 pm (UTC)
::hands over the saltines and ginger ale::

It took me FOREVER to find a doctor around DC that I liked. His staff is a bit on the clueless side but like I'm one to talk on that subject. :-)
Mar. 3rd, 2008 03:45 pm (UTC)
Like my doctor (in fact, I like several of the docs from the same practice - I've seen most of them on an ad-hoc basis). And, actually, the office staff is pretty good - they can usually get me a same-day appt. with SOMEONE in the practice, even if it's a doc I'd rather not see (ever notice how the docs that are real assholes don't have a lot of their own patients, and wind up catching a lot of walk-ins?). But the billing department is breathtakingly incompetent. They've double-billed insurance, billed an insurance plan we haven't used for over a year, lost paperwork on a regualr basis, and once totally lost my records, to the point of insisting I had never been a patient there.
Mar. 3rd, 2008 03:50 pm (UTC)
Hang in there...
::pours tea:: Lemon?
Mar. 3rd, 2008 04:03 pm (UTC)
I'm terrible at losing with grace, so I try to avoid competitive situations entirely. =D
Mar. 3rd, 2008 04:42 pm (UTC)
Be sure you tell the doctor about the experience. Most of them don't know. My OB-GYN had a friend call her office while she was on the phone because of similar complaints. The woman in question no longer works there.
Mar. 3rd, 2008 04:47 pm (UTC)
I hope you're feeling better soon!

Customer service in general is horrible in recent years. It used to be that folks who worked in a certain place realized that the reason they had jobs was BECAUSE OF THE CUSTOMERS! You DO need them for your organization to function. The paychecks come from corporate, but corporate gets them from the consumer. No consumer, no paycheck. I never thought that was a difficult concept (and will be addressing this very thing very shortly in my blog, so I won't take up any more of yours)

But I hope you feel better, no matter what else happens. :(
Mar. 3rd, 2008 07:47 pm (UTC)
Well, you can do what I did with my Orthopedist. He left me cooling my heels for better than an hour and a half with no explanation - so I sent him a bill for my time. Now, he didn't pay it. But it's never happened again.
Mar. 3rd, 2008 08:37 pm (UTC)
Wow. The more I hear about stuff like this, the more I appreciate my HMO. If I got crap like this from any of them, heads would roll as soon as I complained.
Mar. 3rd, 2008 11:41 pm (UTC)

I recommend that you put your complaint into the Doctor in duplicate, one for the Dr and the other for the Office Manager. The Doctors I've worked with often don't know what the staff out front are doing when they are consulting and take a dim view of this sort of thing.

Yeah it's no better here in the UK with the waiting. Although thankfully, the odd follow-up call does come in.

Mar. 4th, 2008 12:13 am (UTC)
You have zombie dreams too, huh?

Er, well, I used to, anyway. Mine stopped when I figured out why I was having them. I doubt mine have anything in common with yours except the use of the same symbol, but just in case you're interested...

Mine were the manifestation of my fear of my own cannibalistic impulses, inclincations, et cetera. It was subconscious at first; I was so afraid of it I denied myself conscious awareness of their existence. But then as I started becoming aware of them, and slowly growing to understand what was going on and accept myself, the dreams went away.

But when I was feeling most conflicted they were really awful, very graphic. I was always being pursued by hordes and hordes. Almost any character in the dreams were suspect... they might turn out to have been bitten at any moment even if they seemed "safe" at first, and turn while we're talking, and lunge for me.

and I should note that I dream in all senses, very vividly. So being bitten? Painful. Changing? Unpleasant as hell. It happened once or twice. And then I was a zombie and hunted with the others. I felt my own deadness.

Now that I know what it was about it doesn't disturb me as much; the impulses are part of my OCD, not part of *me*. And really, intellectually, I can accept that I don't have a negative gut reaction to the idea of cannibalism. So what? So long as I don't actually eat anyone it doesn't matter.
Mar. 4th, 2008 10:58 am (UTC)
nom nom nom nom nomnomnomnomnomnomnom... 8)
Mar. 4th, 2008 11:52 pm (UTC)
Mar. 4th, 2008 12:16 am (UTC)
A few months ago I had occasion to attend the cancer clinic at my local hospital - as it turned out I don't have cancer, but I didn't know that at the time, and most of the patients who were there did. The reception staff were rude, surly and ineffective, misspelling my name and treating me as though I were just another annoyance. I was incensed, so I wrote to the hospital. No response ...
( 19 brains — Leave a chunk of brain! )

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